We are a registered business is Australia (ABN: 95 834 484 241) and also a registered charity with the Australian Charities and Not-For-Profits Commission, with business details as set out below.You can contact us as follows:Business Name: Back to Back Theatre IncVisit us: Back to Back Theatre, 60 Little Mallop Street, Geelong, Victoria, Australia 3220Write to us: PO Box 1257, Geelong, Victoria, Australia 3220Email Us: email@example.comPhone us: (03) 5221 2029
We collect your information when you sign up to receive updates from us by email and other digital channels and when you contact us for more information. We also monitor how audiences use the website to help us understand how it could be improved.
We collect personal information when you:
We only collect the information that’s necessary to carry on our business, provide the particular product or service you’ve requested and to keep you informed. There are occasions when you can choose not to give us certain information, but this may mean that we cannot provide you with certain products or services and that our communications are less relevant and personalised. For example, you may not hear about an event that we think would appeal to you.
The type of information we collect depends on where and when it is gathered. Read on to find out more.
Information we obtain directly from you:When you sign up to our mailing list, purchase tickets or contact us directly by phone, post or email we need to collect information from you in order to provide the service or information you are requesting.
We collect the following information in this process: First and last name Email address Country Contact phone number(s) Address Postcode
If you have specific needs, such as a disability, we collect:Details of your disability (if relevant)Contact details of your support worker or other relevant people Details of any special needs that we would need to accommodate
When you visit our website, we may collect the following information: Automatically populated IP address: a public IP address is a unique number which allows a computer, group of computers or other internet connected device to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version.
If you contact us with feedback online, by email, by phone or in person, we keep a record of the correspondence on our database to help us improve customer service.
Information we receive from third parties:In certain circumstances, your information will be shared with us by third parties. For example:
We might also receive information about you from third parties if you have indicated to such third party that you would like to hear from us.
The main reasons we collect information are to provide a service you have requested, to keep you up to date with news and events, to personalise your communications, or to contact you if we need to obtain or provide additional information. The information we collect also helps us understand how we can best meet their needs.
We will use your information for the purposes listed below either on the basis of:
Specifically, we use the information we collect from you in the following ways:
To send you marketing communications. We will use your personal information to:
To manage your booking or purchase with us. We will use your personal information to:
To provide you with special assistance, if required (on the basis of our legitimate interests to provide you with assistance or where you have provided your consent when you have provided sensitive information about your health).
To personalise your experience (on the basis of our legitimate interests to present you with the right kinds of products and services). We will use your personal information to:
To conduct research (on the basis of our legitimate interests to improve our products, services and customer service). We will use your personal information:
To ensure security and protect our business interests. In certain circumstances, we use your information to ensure the security of our services, buildings, and people, including to protect against, investigate and deter fraud, unauthorised or illegal activities, systems testing, maintenance and development (on the basis of our legitimate interests to operate a safe and lawful business or where we have a legal obligation to do so).
To comply with our legal obligations. In certain circumstances, we will need to use your information to comply with our legal obligations, for example to comply with any court orders or subpoenas, carry out due diligence in accordance with statutory regulations or keep our database accurate and relevant.
To identify individuals for memberships and philanthropic support (on the basis of our legitimate interests to seek support, promote fundraising or legacy campaigns by post to a select number of our supporters, issue invitations to some of our fundraising events). We explain this further below.
In addition to general use of the internet for research we make use of company, director and shareholder information from publicly available, officially registered information providers.
We may also use publicly sourced images to help identify individuals who attend our special events.
Where we refer to using your information on the basis of our ‘legitimate interests’, we mean our legitimate business interests in conducting and managing our business and our relationship with you, including the legitimate interest we have in:
Where we use your information for our legitimate interests, we make sure that we take into account any potential impact that such use may have on you. Our legitimate interests don’t automatically override yours and we won’t use your information if we believe your interests should override ours unless we have other grounds to do so (such as your consent or a legal obligation). If you have any concerns about our processing please refer to the ‘How can you manage your personal information?’ section below.
We’re committed to protecting your personal information. We adopt robust and appropriate technologies and policies to protect it from unauthorised access and improper use. In addition, whenever we transfer your personal data, we ensure a similar degree of protection is afforded to it.
Back to Back Theatre will never share, sell, rent or trade your personal information to any third parties for marketing purposes without your prior consent. We will ask for your consent to share personal information with arts organisations who have collaborated with us on shows you have seen.
Some of our service providers may have access to your data in order to perform services on our behalf (payment processing is a good example of this) or to advise us (such as legal advisors). We make sure anyone who provides a service for Back to Back enters into an agreement with us and meets our standards for data security. They will not use your data for anything other than the clearly defined purpose relating to the service or advice that they are providing.
We may also disclose personal information to appropriate third parties to assist in anti-fraud checks and investigations.
You can access and amend the personal information that we hold for you, or request that we stop contacting you at any time.
You have certain rights in respect of the information that we hold about you, including:
How to exercise your rights
What we need from you to process your requests
Please note that we may need to retain certain information for our own record-keeping and research purposes. We may also need to send you service-related communications relating to your website user account even when you have requested not to receive marketing communications.
Are you under 18?
If you are under 18, please ensure that you obtain your parent/guardian’s consent beforehand whenever you provide personal information to the website. If you don’t have that consent, you must not provide personal information to us.